Warranty Engineers- Manufacturing & Supplier
Headquarters & Technology Center – Auburn Hills
Auburn Hills, MI
48326, US
Auburn Hills, MI
48326, US
Tipo de puesto:Full Time
Fecha de publicación: February 19, 2025
ID de puesto: 2007909
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Descripción general del puesto
The Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.
Key Responsibilities:
- Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
- Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
- Manage escalation of issues as needed
- Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
- Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
- Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
- Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings
Requisitos
Skills & Qualifications:
- Bachelor of Science in Mechanical or Electrical Engineering from accredited University
- 5+ years of strong technical background in automotive engineering, quality, and/or manufacturing
- Proven ability to solve problems using advanced root cause analysis tools and techniques
- Strong analytical skills to identify patterns, trends with data analytics tools
- Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management
- Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality
- Strong customer-oriented mindset
- Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions
Preferred Skills:
- Masters in Engineering
- Shainin RedX Black Belt
- Green Belt / Kepner Tregoe
- Design for Six Sigma
- Project Management
FCA se enorgullece de ofrecer a sus empleados una compensación y un paquete de prestaciones diseñados para retener su talento y motivar y recompensar el desempeño laboral. Nuestro programa de compensación actual ofrece sueldos competitivos basados en el mercado, tiempo libre en los días festivos y vacaciones anuales. Ponemos a su disposición un extenso plan de prestaciones médicas el cual, dependiendo de la función del empleado, incluye cobertura médica, dental, oftalmológica y de medicamentos recetados. También ofrecemos un plan de licencia por discapacidad, un programa de seguro de vida opcional y grupal, plan de ahorro, ayuda económica para el pago de estudios y descuentos para la compra y arrendamiento de vehículos para ciertos empleados, así como para sus familiares y amigos.
Nota: Algunas de las prestaciones indicadas previamente pueden no aplicar a reemplazos durante vacaciones de verano y empleados temporales.
